Today I watched a behind the scenes look at the popular movie “Frozen”. As I watched the show, I couldn’t help but learn from their experiences. Here are a few things that I noticed, and how they relate to kids ministry.
Have you been to Disney World in the last few years? If you are celebrating a special occasion you can get a button that displays what you are celebrating for FREE! Then as you walk around the parks and hotel all the staff congratulate you on your special occasion. I’m sure any child in your church would love it if all the volunteers said, “Happy Birthday” to them on their birthday, or “welcome” on their first Sunday. A button maker allows you to make buttons for any occasion or event. You could even promote upcoming events by making buttons for volunteers or kids to wear. Put your logo on them and give them out as prizes. If kids can say their Bible verse, then they can get a special Bible Verse Button. Here are some ways you could use buttons:
This is one of my favorite Disney pictures. I have it framed and it’s part of my office decor. Before Walt Disney World in Orlando came to be, it was a bunch of swampland. Walt Disney had a vision of what could be, and he had a big job ahead of him to communicate that vision to his team. Walt had a vision of the future, and he held on to that vision until it came to be.
This is one of my favourite books. Creating Magic. It’s a book about leadership. It’s all about people. Here’s a quote from the inside cover,
“It’s not the magic that makes it work, it’s the way we work that makes the magic.”
Leading a team is part of being a leader in kids ministry. Lee Cockerell outlines some lessons that can help us as we lead a kids ministry team.
Every time I go to Walt Disney World I notice how welcome they make you feel. Everything from greeting you when you arrive at Magical Express at the airport, to the coach bus, to arriving at the resort, to arriving at the parks. They do a great job of making you feel welcome. But one thing I didn’t expect was for them to be just as intentional to say Thank you when we left. Not only do they do a great job of welcoming you when you arrive, they are intentional about saying goodbye.
I have started reading this book. Disney U. It’s loaded with great information. Disney believes that if they treat their employees (aka Cast Members) well, then they will in turn treat their customers (aka guests) well. When it comes to training volunteers, I think we can learn a few things from Doug Lipp’s book.
In North America, Customer Service is what determines if a business is excellent or not. It determines if a customer would return to that business or not. As families consider attending a church, the ‘customer service’ at that church could be the deciding factor if they return or not. Be Our Guest is loaded with ideas that can be transferred to customer service in Kids Ministry.